Cancellation + Non-Refundable Return Policy:
Thank you for choosing The Mini Bounce! We are committed to providing a fun and safe environment for all our guests. To maintain the highest quality of service, please take note of our non-refundable return policy:
1. Booking and Reservations: All bookings and reservations for play sessions, parties, and events at The Mini Bounce are final and non-refundable. This policy applies to both online and in-person bookings.
2. Rescheduling: We understand that plans can change. If you need to reschedule your booking, please contact us at least 48 hours before your scheduled time. We will do our best to accommodate your request based on availability. However, rescheduling is subject to a [fee and/or availability], and the new booking must occur within 30 days. Please note this might not always be possible.
3. No-Shows: Guests who do not arrive for their scheduled booking will forfeit their payment. No refunds or credits will be issued for no-shows.
4. Weather and Emergencies: In the event of severe weather or other emergencies that force The Mini Bounce to close, we will reschedule your booking at no additional charge. Please contact us as soon as possible to arrange a new time.
5. Booked Parties: All party bookings at The Mini Bounce are non-refundable. We recommend booking carefully to ensure the date and time work for you and your guests. If you need to reschedule your party, please contact us at least 7 days before the scheduled date. We will make every effort to accommodate your request, subject to availability. Rescheduling fees may apply, and the new party date must be within 60 days.
5. Special Circumstances: In cases of extreme and unforeseen circumstances (such as medical emergencies), please contact us directly. While refunds are not generally provided, we will review these situations on a case-by-case basis to offer the best possible solution.
We appreciate your understanding and cooperation. Our goal is to ensure a joyful and memorable experience for all our guests. If you have any questions or need further assistance, please contact our customer service team at hello@thesharingsquirrel.com or 519-267-4273.
Thank you for your support and understanding!
Sincerely,
The Mini Bounce Team
